Welcome to Southern Cross Candles, an Atlanta based family owned and operated business that allows us the opportunity to do what we truly love on a full time basis. Thanks to a tremendous amount of hard work, a supportive husband, and the passion to succeed, I now have the opportunity to share what we love with you. I am blessed and extremely grateful to all of our customers who make it possible for us to continue to do what we are so passionate about.
In addition to managing a small business, I am also a devoted mother and wife who truly understands and appreciates the joys and struggles of juggling both these roles while managing a small business. My true passion is making candles and bath and body products. I thoroughly enjoy talking with both new and existing customers / craft enthusiasts to share my expertise with others. We hope you enjoy our products and find just as much joy in making crafts by hand just like we have.
Why Have 1 When You Can Own 2???
Are you Ready for Fast, Easy, Melting....
Save valuable TIME, ENERGY, and MONEY!
Easily melt and Pour WAX, SOAP,and PLASTIC
Melting Made Easy!
Check out our feedback to see what customers are saying about our melters!!
Please review our policies below and should you have any other questions contact us at anytime.
What Makes us different: Many sellers on eBay are not including the lid or the strainer. Both are essential to your candle and soap making needs. The lid prevents dust from entering your pot. (NEVER USE THE LID WHILE THE MELTER IS TURNED ON, ONLY APPLY LID WHEN THE MELTER HAS REACHED ROOM TEMPERATURE) The strainer is a MUST HAVE is you are using wax or soap. The strainer works great for dipping items into your Melter without the risk of burning yourself. I not only sell the melter but use it! I love making candles not just selling the supplies so please feel free to contact me if you have any questions after your purchase about using the melter.
TESTING: Each Melter undergoes a number of tests before being shipped to our Cutsomers. Each Tests ensures you receive the a quality melter without leaks of manufacturers defects.
Assembly: The handles and support feet are made using a heat resistant plastic. These are not assembled prior to shipping as the often break. You will need to attach the handles and support feet of the melter this requires 6 screws which are provided for you. Total time to assemble 3 minutes.
We accept most forms of payment including: PAYPAL, CHECK, CASH on pickup
UNPAID ITEM: If we have not received payment within 7 days we automatically open an unpaid item case to try and retrieve our fees from eBay. EBay charges the seller fees regardless if we have collected payment or not. If you cannot pay or have changed your mind, contact us and we can cancel the transaction for you.
CHECK / CASH : We do not ship your item until full payment has been made, we also wait to ship your item until the funds are available, so please keep this in mind when rating our DSR Shipping Time.
PAYPAL:Paypal has an option to pay via echeck, if you select this method your payment is not sent to the seller for 3 - 7 days. We cannot ship your item until we receive payment, please keep this in mind when rating our Shipping Time. The fastest and easiest way to pay and quickly have your item shipped out is an immediate transfer or payment using your bank account or credit card through Paypal.
International: Please contact us for an estimate on shipping charges. Insurance is included with every international shipment. Southern Cross Candles is not responsible for any taxes or duty fees required by your country.
Shipping Charges: We do try and charge the most accurate shipping, so please keep in mind your shipping charges include the following: BOX, PACKAGING MATERIAL, FREIGHT CHARGES, TAPE, LABELS, INSURANCE, PICK UP, and on any international shipments a handling charge. Southern Cross Candles strives very hard for 5 star feedback so when leaving feedback on shipping charges please look inside your package and understand your shipping and handling charge included all of the packaging and everything inside your box. We do combine Shipping on all multiple orders.
Packaging: Our items are not mass produced in a factory, many of our items are handmade, and will not have any retail packaging. We ship our items in the safest manner possible, so sometimes you may open your box to find 100s of Peanuts and your items wrapped and taped with bubble wrap. Keep this in mind when ordering kits or Wax Melters, as your pieces may be mixed in with the peanuts and you may need to empty the box completely to find the smaller items.
Shipping Methods: USPS, UPS, PICK - UP and Fed Ex.
Pick - Up: There is a $2.00 charge for this option. If you are interested in picking your items up, please contact us before purchasing so we can adjust the shipping charges.
Insurance: Your items are insured and that price is included in the shipping and handling charges.
FRAGRANCE / COLOR / ANY CUSTOM SELECTION: We try to ship all orders in a timely manner, as our eBay DSR ratings are very important to us, and we want our customers to have their items as quickly as possible. If your item requires a Fragrance or color Selection please type your choices in comment to seller in the eBay or PayPal checkout. IF NO SELECTION MADE WITHIN 3 DAYS: We are forced to ship our own assortment, to ensure your item gets to you in a timely manner. We are not responsible if you do not get the selection you wanted. When purchasing fragrance please keep in mind the name of the fragrance can be interpreted in a number of ways by different people. For instance, the fragrance HAPPY may be a strong musk smell when you may assume it is a light soft fragrance. If you are unsure of the fragrance you will like, please order a sample kit.
Fragrances Changing: Keep in mind no fragrance is exactly the same. We order from 3 manufacturers of fragrance. This means if you order today a fragrance called CITRUS and in 2 months order a fragrance from us called CITRUS we may have ordered from a different supplier than the first and the fragrance may smell slightly different.
RETURNS: We do accept returns on most items. You need to contact us within 7 days of of receipt of your item to qualify for a full return. We do not cover return shipping charges. Opening a paypal / eBay dispute will still result in the buyer paying for return shipping charges. Please bid / buy carefully as a return can be costly and time consuming for both parties.
Shipping Damages: Shipping damages do happen regardless how well the item is packaged. If your item arrives and is not in good condition or visably damaged please contact us immediately. Do not throw any packaging away including: box, packing supplies, tape, etc. Depending on the shipping company these items may be required in order to replace the cost of the item. We will handle all shipping related claims for our customers.
We try very hard to receive 5 stars on all DSR ratings. If you are unhappy in any way please contact us before leaving feedback and allow us the oppurtunity to change your mind. We will leave all customers feedback automatically after payment is received.
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