



we are a small family business trying to do what we love full time. my name is jennifer, and with the help of my supportive husband and the help of our close friends and family, we are trying to share what we love with you. in addition to being a small business, i am also a mother and wife who works full time outside of ebay. i love making candles and bath and body products and i love talking and sharing my information and expertise about candles with others. we hope you will find joy in making things by hand just as we have.







quantity: 50 lb soy wax flakes
100% all natural soy wax is available by the lb. please contact us if you need a larger amount not currently offered. our soy wax retains fragrance and offers a low melting point for a clean and green burn. our wax eliminates the need for a second pour. this all natural soy wax works great with a cotton core wick, paper core wick, rrd, or zinc core. the melting point is 120 to 130 degrees fahrenheit.




we accept most forms of payment including: paypal, check, cash on pickup
unpaid item: if we have not received payment within 7 days we automatically open an unpaid item case to try and retrieve our fees from ebay. ebay charges the seller fees regardless if we have collected payment or not. the unpaid item case automatically closes when payment has been made. if you cannot pay or have changed your mind, contact us and we can cancel the transaction for you. if you need an extended amount of time to pay for your item please contact us and let us know so we do not open a case on your sale.
check / cash : we do not ship your item until full payment has been made, we also wait to ship your item until the funds are available, so please keep this in mind when rating our dsr shipping time.
paypal:paypal has an option to pay via echeck, if you select this method your payment is not sent to the seller for 3 - 7 days. we cannot ship your item until we receive payment, please keep this in mind when rating our shipping time. the fastest and easiest way to pay and quickly have your item shipped out is an immediate transfer or payment using your bank account or credit card through paypal.




shipping and handling time: our handling time is approx. 3 business days on a regular order. if you need your item immediately please contact us for information regarding a faster shipping method. in the event we can not accommodate a 3 day turn around, you will receive an email with an explanation.
international: we will be happy to ship to an international destination. please contact us for an estimate on shipping charges. insurance is included with every international shipment. southern cross candles is not responsible for any taxes or duty fees required by your country.
shipping charges: we do try and charge the most accurate shipping, so please keep in mind your shipping charges include the following: box, packaging material, freight charges, tape, labels, insurance, pick up, and on any international shipments a handling charge. southern cross candles strives very hard for 5 start feedback so when leaving feedback on shipping charges please look inside your package and understand your shipping and handling charge included all of the packaging and everything inside your box. we do combine shipping on all multiple orders.
packaging:our items are not mass produced in a factory, many of our items are handmade, and will not have any retail packaging. we ship our items in the safest manner possible, so sometimes you may open your box to find 100s of peanuts and your items wrapped and taped with bubble wrap. visually this is not appealing, but we have very good success in our packaging methods and we do not often have damages. keep this in mind when ordering kits or wax melters, as your pieces may be mixed in with the peanuts and you may need to empty the box completely to find the smaller items.
shipping methods: we ship with usps, ups, pick - up and fed ex.
pick - up: if you live in the vicinity of our location, we can arrange to meet you with your items. there is a $2.00 charge for this option. we only meet within a 25 mile distance from our location. if you are interested in picking your items up, please contact us before purchasing so we can adjust the shipping charges.
insurance: your items are insured and that price is included in the shipping and handling charges.




fragrance / color / any custom selection: we try to ship all orders in a timely manner, as our ebay dsr ratings are very important to us, and we want our customers to have their items as quickly as possible. if your item requires a fragrance or color selection please type your choices in comment to seller in the ebay or paypal checkout. if you forget or cannot locate the comment box, please send us a message or email directly following payment. if no selection made within 3 days: we are forced to ship our own assortment, to ensure your item gets to you in a timely manner. we are not responsible if you do not get the selection you wanted. when purchasing fragrance please keep in mind the name of the fragrance can be interpreted in a number of ways by different people. for instance, the fragrance happy may be a strong musk smell when you may assume it is a light soft fragrance. if you are unsure of the fragrance you will like, please order a sample kit.
fragrances changing: keep in mind no fragrance is exactly the same. we order from 3 manufacturers of fragrance. this means if you order today a fragrance called citrus and in 2 months order a fragrance from us called citrus we may have ordered from a different supplier than the first and the fragrance may smell slightly different.
hand made items / custom items: some of our products are handmade; this means they are not mass produced in a factory nor are they distributed on a large scale. please keep this in mind when ordering premade products. your product may look slightly different to the photo or the color may be slightly different, it is very difficult to make the same exact item twice by hand.
packaging: we are not a retail store with retail packaging, our items are packaged, with our main concern being safety in transportation. if your item is a gift, please let us know so we can package your items appropriately.




returns: we do accept returns on most items. you need to contact us within 7 days of of receipt of your item to qualify for a full return. we do not cover return shipping charges. opening a paypal / ebay dispute will still result in the buyer paying for return shipping charges. please bid / buy carefully as a return can be costly and time consuming for both parties.
shipping damages: shipping damages do happen regardless how well the item is packaged. if your item arrives and is not in good condition or visably damaged please contact us immediately. do not throw any packaging away including: box, packing supplies, tape, etc. depending on the shipping company these items may be required in order to replace the cost of the item. we will handle all shipping related claims for our customers.




we try very hard to receive 5 stars on all dsr ratings. if you are unhappy in any way please contact us before leaving feedback and allow us the oppurtunity to change your mind. we will leave all customers feedback automatically after payment is received.

